Terms of Service

3.1 Subscription Plans

Kortex AI is offered on monthly and annual subscription plans as described on our pricing page. By subscribing, you authorize us to charge your payment method for the applicable fees at the start of each billing period.

3.2 Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. Annual subscriptions renew annually. Monthly subscriptions renew monthly. You authorize us to charge your payment method for each renewal period.

3.3 Price Changes

We reserve the right to change subscription fees at any time. Price changes will not affect your current billing period. We will notify you by email at least 30 days before any price increase takes effect. If you do not agree with the new pricing, you may cancel before the new price applies.

3.4 Late Payments

If any payment fails or is declined, we may suspend your access to the platform until payment is resolved. You remain responsible for all unpaid amounts. We reserve the right to apply late payment fees in accordance with applicable law.

3.5 Taxes

All fees are exclusive of applicable taxes. You are responsible for paying any taxes, duties, or levies applicable to your subscription in your jurisdiction.

4.1 14-Day Refund Policy

If you are not satisfied with Kortex AI, you may request a full refund within 14 days of your initial subscription payment. To request a refund, contact us at office@kortexhub.com within that period. This right applies to your first payment only and is in accordance with EU consumer protection law.

4.2 Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You will retain full access to the platform until that date. No partial refunds are issued for unused time within a billing period, except as provided in Section 4.1.

4.3 No Refunds After 14 Days

Except as provided in Section 4.1, all subscription fees are non-refundable. Monthly and annual fees paid are final and cover the services provided during that period.

5.1 Acceptable Use

You agree to use Kortex AI only for lawful purposes and in accordance with these terms. You may not:

• Use the platform to send spam, unsolicited messages, or violate WhatsApp Business Platform policies
• Attempt to reverse engineer, copy, resell, or redistribute any part of the platform
• Use the platform to engage in fraudulent, illegal, or harmful activities
• Attempt to gain unauthorized access to our systems, infrastructure, or other customers' data
• Use the platform to build a competing product or service
• Sublicense, transfer, or grant access to the platform to third parties without our written consent

5.2 Your Data Responsibilities

You are solely responsible for the accuracy and legality of the data you connect to Kortex AI, including your store data, customer data, and AI prompts. You must ensure you have the necessary rights and consents to process your customers' data through our platform in compliance with applicable privacy laws including GDPR.

5.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at office@kortexhub.com if you become aware of any unauthorized access.

5.4 Compliance with Third-Party Platforms

You are responsible for complying with the terms of service of any third-party platform you connect to Kortex AI, including ecommerce platforms and WhatsApp Business Platform policies. We are not responsible for the suspension or termination of your accounts on those platforms.

6.1 Our Platform

Kortex AI, including all software, algorithms, interfaces, designs, and documentation, is our exclusive property and is protected by applicable intellectual property laws. You receive a limited, non-exclusive, non-transferable right to use the platform during your subscription term for your own internal business purposes. All rights not expressly granted are reserved by us.

6.2 Your Data

You retain full ownership of your data — your store information, customer data, conversation history, and AI prompts. You grant us a limited license to process your data solely to provide and improve the platform. We do not claim ownership of your data and do not use it for purposes beyond what is described in our Privacy Policy.

6.3 AI Outputs

AI responses generated by the platform on your behalf are yours to use for your business purposes. You acknowledge that AI outputs are probabilistic in nature and may not always be accurate. You are solely responsible for reviewing AI outputs before relying on them in any customer-facing context.

6.4 Feedback

If you share feedback, suggestions, or ideas about the platform with us, you grant us the right to use that feedback freely to improve our services without any obligation or compensation to you.

6.5 Portfolio and Case Studies

We reserve the right to reference your business as a customer of Kortex AI in our marketing materials, case studies, and website, using your name and general description of results. We will not disclose confidential data. You may request removal at any time by contacting office@kortexhub.com and we will comply within 30 days.

10.1 Termination by You

You may cancel your subscription at any time from your account settings. Access continues until the end of your current billing period.

10.2 Suspension or Termination by Us

We reserve the right to suspend or terminate your account immediately if:

• You fail to pay subscription fees when due
• You breach any material term of these Terms
• Your use of the platform poses a security risk or violates applicable law
• You engage in fraudulent, abusive, or harmful conduct

10.3 Effect of Termination

Upon termination, your access to the platform ends. You may request an export of your data within 30 days of termination by contacting us. After 30 days, we may permanently delete your data in accordance with our Privacy Policy.